Frequently Asked Questions
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Where do you offer your products
We currently offer our products on our website shophandt.com, Amazon, TikTok Shop, Walmart, and eBay. Be aware of fraudsters if you see our products elsewhere at to good to be true prices
Where do your products ship from
All of our products are stored locally in the US so they can reach your doorstep as fast as possible. We pride ourselves on our speedy delivery. You can track your order in real time using the chat feature in the bottom right or contact us with any questions
Where are your products made?
We are a family owned business that is USA based however, due to the extremely high cost of manufacturing locally, we source raw materials and manufacture overseas in order to keep the cost of our products competitive for our customers while ensuring the highest quality and ethical sourcing standards. We thank you greatly for your interest and support of our small business!
How many different product lines do you have
We currently offer our retractable ratchet straps, tool storage racks, and our ceiling storage rails in a single rail and double rail design. We are always designing and developing new products so we are open to your product suggestions.
Who do I contact if I have a question
You can reach out to us at any time on our contact us page where we aim to reply to every inquiry within 24 hours.
What is your return policy
If you have received your order and are not 100% satisfied with it, you can return the product and we will issue you a full refund for your order.